Orrell · Billinge · Wigan

Help around the home, from people you'll be glad to see.

Cleaning, shopping, errands and good company — delivered with patience and respect. We support older people, adults with learning disabilities, and anyone who could do with a hand at home.

  • DBS-checked & insured
  • No long contracts
  • Direct Payments welcome

“Mum looks forward to Thursdays now. The house is spotless and she's had a proper natter.”

— Family in Orrell Post

A Heart & Home Services support worker cleaning a table while a client smiles in the background
Support worker sharing a cup of tea and a laugh with an older gentleman at his dining table
Support worker helping a client with the weekly supermarket shop
Heart & Home Services team member in branded uniform arriving to help at home

What we can help with

Practical support, shaped around your week — not ours.

Heart & Home Services support worker with mop and spray, visiting a client at home

Who we support

Not just for the elderly — for anyone who needs a hand.

Everyone deserves a home that feels calm and cared for. Our support is built around the person, whatever their age or circumstances.

  • Older people living independently
  • Adults with learning disabilities
  • Autistic adults & neurodivergent people
  • People with physical disabilities
  • Long-term health conditions
  • Recovery after surgery or hospital
  • Mental health & low-energy periods
  • Busy family carers needing respite
  • New and expecting parents
  • Anyone who just finds it too much right now

How it works

Three simple steps, no pressure at any point.

  1. 1. A friendly chat

    Ring us or send a message. We'll listen, answer your questions and explain exactly what we can and can't do.

  2. 2. Free Meet & Greet

    We visit at home — no charge, no obligation. You meet the person who'd be supporting you and we agree a plan together.

  3. 3. Support that starts

    Regular visits at times that suit you, with the same familiar face. Change or pause it whenever life changes.

Why families in Wigan choose us

Vetted, trained, local

Every member of the team is enhanced DBS-checked, fully insured, and lives locally. No agency strangers.

Truly local knowledge

From Orrell Post to Far Moor and Billinge — we know the shops, the parks and the pharmacies, because we use them too.

Honest, upfront pricing

Clear hourly rates, no joining fees, no long tie-ins. Private pay, Direct Payments and Personal Budgets all welcome.

Family Portal

See every visit, from anywhere — even if you live miles away.

Every service user gets a free, secure login. Check when your cleaner or companion is next scheduled, see which visits have been completed, and download PDFs of your visit logs and invoices whenever you need them. Perfect for families keeping an eye on things from a distance.

  • Your schedule, live

    See upcoming visits, dates, times and who's coming — updated as soon as the rota changes.

  • Visit logs as PDFs

    Download or print a full record of completed visits for your own files or for social care.

  • Invoices on demand

    Monthly invoices showing hours delivered and your agreed hourly rate — ready to download.

  • Private and secure

    You only ever see your own information, protected by your own password.

Common questions

Free home visit

Book a free, no-obligation Meet & Greet

We'll pop round for a cuppa, listen to what's needed and put together a plan. No pressure, no contracts, no obligation.